Los Angeles, CA: Research Manager - Online communities  


Eminent Member
Joined: 3 months ago
Posts: 20
29/06/2019 10:30 pm  

Job Description

Research Manager - Online Communities 

At Ipsos Social Media Exchange, our greatest passion is bringing consumers to life. We are dedicated to uncovering better insights in an increasingly connected world, by bridging the gap between research and social media to bring the world’s most innovative brands closer to their core consumers.


The Research Manager is key to our mission. Acting as the connection between our online communities and our clients, you’ll propel the engagements, design the research, and tell the stories that provide actionable insights and impact our clients’ business decisions every day.


As an ideal candidate, you have a passion for online research and new media technologies, know how to take charge and think outside the box, and are excited to meet and exceed the key responsibilities outlined below:


Key Responsibilities


  • Work with the client and account team to develop and implement a successful community strategy incorporating engagement, content and communications
  • Translate client research objectives into engaging community studies that deliver thoughtful feedback and actionable results
  • Act as the voice of the community via daily moderation including reviewing discussions, replying and probing on posts and escalating member feedback
  • Track performance metrics and inform development of proactive engagement strategies
  • Inform our clients’ business objectives by interpreting, analyzing and synthesizing research data into meaningful stories
  • Act as the primary project manager on your accounts, communicating timelines, activity, status, etc. with your teams and clients
  • Become an expert in Ipsos’ community platform and toolkit to leverage features for optimal participation and insight development


Skills & Requirements

  • 3-5 years of experience in market research, marketing, or consumer insights
  • Social media experience is a plus
  • Experience with external client/project management
  • Strong writing and communication skills
  • Strong proofreading and grammar skills
  • Internet and technology savvy; experienced with blogs, social networks, mobile apps, etc.
  • Strong interest and/or involvement in online communities and social media based research
  • Independent, self-starter that can stay cool under pressure and contribute to a positive office culture
  • Proficient in Microsoft Word, Excel and PowerPoint
  • BA or BS in business, communications or related field

Job LocationCulver City, California, United StatesCompany LocationUS - Culver City - 300 Corporate Pointe (5084408)Company Location DescriptionLos Angeles Culver CityDepartmentOnline Communities US (09601)Position TypeFull-Time/Regular

Job Posting: HERE